Our Principles and Basic Policies

• Give the customer the best service imaginable.
  • Find ways to change, improve and be flexible.
  • Decide that you will improve or fix it first, how you will fix it later
  • Inspect as though you were the customer
  • Listen to the customer
• Be positive and enthusiastic -- it's contagious!
• Take responsibility.
• Be Honest.
  • Don’t even tell white lies
  • Keep your supervisor informed, so the company’s leaders can be honest too.
• Support the company.
  • Get behind new ideas and plans - make things happen
  • Represent company leaders in a positive manner
  • Only discuss problems inside the company with the right person
• Stick to your own principles and beliefs.
  • There is always a way to work things out - find a solution
  • Be alert for misunderstandings and clear them up
• Take the long term view.
  • Invest the time, effort and resources now for the future
  • Raise the expectation, work at it until it is real, then do it again
  • Encourage and invest in personal and professional growth